Here are our policies:
Privacy Policy
We understand that the privacy of all information you provide is of a primary importance. This is why we do everything possible to use it carefully and sensibly. This information is never shared with other companies or third party service providers.
Security Policy
All transactions on our checkout page are 100% safe. We protect the security of your information by using 128 bit Secure Sockets Layer (SSL) software, which encrypts all information you input.
Only the last 4 digits of your credit card are reflected in our database thus even our support operators do not have any access to the credit card information.
Shipping Policy
We offer a worldwide service and can ship to any country you specify. The orders are packed in discrete envelopes without any mention of content. The orders are sent directly from the Indian manufacturer. If sent by International Unregistered Mail, the delivery takes about 2-3 weeks.
Return Policy
Due to the specific nature of products we offer we do not accept returns. No one can guarantee that the storage conditions are met during the order transportation thus we cannot accept them even if the package remains unopened.
Cancellation Policy
An order can be cancelled within 24 hours of order submission. You MUST contact our support team by phone or by e-mail and inform them of your decision. Please give your order number and specify the reason for the cancellation.
Mind: No orders will be cancelled AFTER the 24 hours have expired.
Refund/Reship Policy
Your satisfaction with the products and the services we provide is our prime aim. In case the order is not received within the delivery time stated, we guarantee a replacement, free of charge, or your payment pack!
What you should do in this case:- Check the delivery time
- Contact our customer support service
If the package is sent by International Unregistered Mail, the order will arrive within 2-3 weeks. Since the medication comes from India, the delivery takes that long. Please make sure that the dead-line has actually been missed.
If the dead-line has been missed, please Contact Us to inform us of the problem. We will check the matter with the postal services and if they are not able to resolve the problem on their own, we will send you a replacement or refund your payment at your request. Refund procedure time depends on the banks’ transaction processing time and takes approximately 5-7 days.
Please mind: disputing a charge (charge back issue) without contacting the merchant first is treated as a credit card fraud. Both the credit card’s and the holder’s details (name, address, IP address, e-mail address) will be blacklisted and reported to the issuing Credit Card Company (Fraud Division), FBI (Credit Card Fraud Division).
Terms & Conditions
The contents of this web site are directed solely at those who access the site from Cyprus. Your use of this web site and any purchase by you on this web site of any products is governed by the law of the Republic of Cyprus and will be deemed to have taken place in Cyprus and subject to the exclusive jurisdiction of the Cypriot courts.
To register with and use this site you must be over 18 and a resident of Cyprus and the details which you give us must be true. You will be responsible for your use of this site and for your orders so please ensure that you keep your log-in details secure so that no-one else can misuse them.
Centralux limited has taken care in the preparation of the content of this web site. To the fullest extent permitted by the law Centralux Limited disclaims all warranties of any kind with respect to the content of this web site. These terms may be varied at any time.
Centralux Limited and its directors or related companies shall not be liable for any losses or claims arising directly or indirectly from use of this web site except that this exclusion of liability does not apply to any damages in connection with death or personal injury caused by the negligence of Centralux Limited, its directors or employees.
All content of this web site is for information purposes only and is not a substitute for professional medical advice, rather it is designed to support, not replace, the relationship between you and your healthcare providers. You should make sure that you carefully read all product packaging and labels prior to use. If you have, or suspect you may have a health problem you should consult your doctor. Please consult your doctor before taking any new product, particularly if you are already under medical care.
Any links on this web site to other web sites are provided for your interest only and Centralux Limited has no control over these sites and so no responsibility or liability for their content and the links do not imply any endorsement of content.
If any of these terms are held to be invalid or unenforceable then the validity and enforceability of the remaining provisions shall not be affected.
This website should be regarded as an invitation to treat. Any order placed by a customer is an offer to purchase, which Centralux Ltd may accept or decline in its absolute discretion without having to give a reason. A confirmation email is notification that we have received your offer on our website. A contract is deemed to be made at the point of a sale invoice being issued by Centralux Ltd following checking of orders by a pharmacist. For shipping purposes, you must provide a real address, no P.O. boxes are allowed here.
With respect to the supply of medicines to the USA, you understand that this supply is subject to the control of the US Customs and the FDA as they cross the US border which may result in delay or non-delivery of your order. Centralux Ltd cannot guarantee an exact delivery time of your order and in instances where your order is seized by US customs, Centralux Ltd will not be able to offer a refund for orders not delivered under these circumstances. You agree and understand that it is your responsibility to prepare for any delays that may occur in obtaining your order from Centralux Ltd, and further that in the event of US customs seizing your order, the cost of the order will be born by you in full.
These terms and conditions do not affect your statutory rights as a consumer.
All offers on this site are subject to availability and whilst stocks last.
